Silform endeavours to keep all products in stock at all times, however, owing to unforeseen circumstances, some items may be out of stock from time to time. Out of stock items will be back ordered and supplied as soon as available.  Where the original order is over 3 weeks old, Silform will seek confirmation from the customer that the goods are still required prior to shipment.

FREIGHT:  Prices quoted by Silform are ex-warehouse with freight payable by the customer.  Please indicate preferred carrier and account number at the time of ordering.  Silform retains a freight contractor for customer use if required.  Customers who prefer to use this facility should indicate at the time of ordering.  The delivery charge will be included on the invoice on a “cost of service” basis.

INSURANCE:  Goods are packed to ensure minimum damage during transport.  Goods carried on Silform transport, are covered by insurance and any damaged or missing stock must be notified within 5 working days. Goods carried on customer’s transport are NOT covered by Silform insurance.  It is recommended that customers carry insurance as goods are despatched on a “buyer’s care” basis.

RETURNS:  Goods will not be accepted for return without prior arrangement. Where goods are accepted for return, they must be in original manufacturer’s packing (where supplied) and returned in the condition they were shipped from Silform. The return goods must contain a packing list of goods included and the return authorisation.

ACCOUNTS:  Credit accounts where offered are 30 days from invoice. (i.e. accounts must be settled by the last day of the month following the date of the invoice).  Any discounts offered do not apply on overdue accounts. Payments can be made by EFT, Silform banking details are printed in the bottom left hand corner of all invoices.

END USER DECLARATION (EUD): Please check the list of “controlled” products on the EUD page HERE. If an EUD is required, please complete and submit with order.